Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. (Video)

Information Technology Specialist

Position Overview

Provides effective IT support to the organization to empower our customers to use their computers and peripherals efficiently and effectively to perform their jobs. Most of the work involves supporting user workstations, laptops, thin clients, and peripherals, either physically or remotely, with phone and email support. Also provides support for on-premises and SaaS applications. Normal workweek is Monday through Friday, with occasional nights and weekends as necessary to maintain and upgrade our systems, and after-hours emergency rotation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

• Respond to Team Member support requests for service, document all work performed in service desk program
• Assist Team Members with technology support to ensure they can use the technology systems in an efficient and effective manner.
• Administer o365 accounts and Active Directory, onboard new employees.
• Diagnose, maintain, and repair desktop hardware, software, workstations, laptops, thin clients, printers, and peripherals.
• Install and configure computers, windows operating systems, printers, and applications.
• Assist the IT Director with special projects as necessary.
• Will be required to be on call on a rotating basis for after-hours emergencies.
• Other duties as assigned.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Education / Certifications / Licenses:

• ​High school diploma and relevant IT certifications (e.g. MCITP, MCSE, CCNA, A+, etc.). 
• Associates or Bachelor's Degree in an information technology area or equivalent experience preferred. 

Experience:

• Must possess good communication skills and can relate well with employees at all levels.
• Preference will be given to candidates with at least two years of experience supporting business users in a Microsoft-centric environment.

Knowledge / Skills / Abilities:

Language - Able to speak, read and write English; Spanish language helpful.

Mathematical - Ability to perform basic mathematical skills.

Technical - Must have a good working knowledge of computers, software, operating systems and local area networks. Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer; able to learn other software programs as necessary.

Other:

Regular attendance, punctuality and access to reliable transportation required.

Work Environment / Physical Demands:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander. Most time will be spent in a typical air conditioned and heated office environment.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program. Pre-employment background check required.