Arizona Humane Society
  • Phoenix, AZ, USA
  • Full Time

Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. (Video)

The Arizona Humane Society will require proof of immunization against COVID-19 for all new employees. Exemptions will be allowed for medical or religious reasons.

Healthy Tails Mobile Clinic Receptionist


At our competitive paying, non-profit mobile veterinary clinic. We help ensure that all pet owners have access to affordable veterinary care. We're proud to provide reduced or free grant-funded services to our underserved and underprivileged community who may not otherwise seek care for their pets due to financial barriers. Your work will impact those who have to choose between paying their bills and getting medical care for their pets and will help keep families together and pets out of the shelters. It is a job far beyond medicine; it's a mission and a purpose.


By joining our team, your schedule will be four 10-hour workdays with three days off weekly. Days off are not consistent on a weekly basis as workday schedules will vary to support community needs. As a valid team member, you will have input with event scheduling.


Assist the public in a courteous and professional manner. Schedule wellness and vaccination appointments, surgeries, and check-in patients at scheduled events. Assist with the collection and reporting of clinic data as well as data entry for reporting and tracking. Be knowledgeable of all discounts and programs. Responsible for cash handling and updating medical records and informational flyers. This position requires traveling to event locations and consists of a 4-day workweek. Days off will not be consistent weekly and some weekends are required.


  • Competitive pay
  • Medical & dental
  • 401(k)
  • PTO and paid holidays
  • Continued education, including paid Fear Free certification
  • Discount on veterinary services

Essential Functions

  • Answer clinic telephones and provide information on services available and fees for the services as well as information on vaccine and surgery protocols. Be knowledgeable and informative of all discounts and programs.
  • Respond to telephone inquiries in a timely, accurate, courteous and professional manner.
  • Schedule appointments for surgery, wellness, vaccination and post-op surgery re-checks. Run reports. Appointments are scheduled at appropriate intervals and customer instructions are clear, accurate and concise.
  • Check-in patients following clinic protocols for surgery and wellness checks, ensuring accuracy on records.
  • Collect fees, enter in computer and make cash change as necessary. Balance the cash drawer daily.
  • Provide home care instructions to clients and explain medication as needed. Check-out patients in an efficient manner.
  • Assist technicians with appointments by weighing animals, making sure pre-surgical instructions were followed by the clients and that the surgical release and history forms are filled out by the client in accordance with the law.
  • Conduct wellness clinics, recording in the computer all wellness services, lab tests and microchip information.
  • Assist with updating reception informational flyers and medical records. General filing and front desk organization.
  • Collect data and record in appropriate spreadsheets.
  • Assure the front desk is well-stocked and maintain office inventory. Handle program invoices as needed.
  • Other duties as assigned.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required.

Education / Certifications / Licenses:

  • High school diploma/GED
  • Valid Driver's License


  • One year in customer service OR receptionist position.
  • Must have at least one year of experience answering multiple phone lines and making appointments.
  • Experience in the veterinary field preferred.

Knowledge / Skills / Abilities:

Language - Able to speak, read, write and understand English. Spanish language helpful.

Mathematical - Ability handle cash and balance monies collected.

Technical - Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer; able to learn other software programs as necessary. Proficiency with or able to learn/use Vetter software.


  • Requires above average clerical and computer skills, including legible handwriting, spelling and grammar as well as strong interpersonal and customer service skills.
  • Must be able to provide own transportation to local mobile events.
  • Regular attendance, punctuality and access to reliable transportation are required.

Work Environment / Physical Demands:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 40 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires repetitive motion involving the hands, wrists, elbows and shoulders plus good dexterity for answering phones, writing and data entry. Good hearing and vision are necessary as well as the ability to talk loudly to project over sometimes very noisy animals. The mobile clinic receptionist handles a high volume of customers and animals. The employee will be exposed to large numbers of potentially dangerous, fast-moving animals. There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors, and dander.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Information:

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program. Pre-employment background check and drug screening required.

Arizona Humane Society
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Follow Jobs:
  • Follow Our Jobs On Facebook
  • Share This Page
  • Facebook Twitter LinkedIn Email
Espanol Report Cruelty Locations Shop Login logo Adopt Foster Donate Get Involved Services About Donate Now