Arizona Humane Society
  • Phoenix, AZ, USA
  • Full Time

Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. (Video)

The Arizona Humane Society will require proof of immunization against COVID-19 for all new employees. Exemptions will be allowed for medical or religious reasons.

Animal Experience Enrichment Specialist

COMBINE YOUR PASSION WITH A PURPOSE in our Animal Experience Department

Our Animal Experience (AX) Department is committed to providing our animals with an Excellent Experience Every Time. As a member of this team, you provide our pets with mental and physical enrichment opportunities to help them cope with the potential stressors of the shelter environment. Our AX program is built on creating a fear free environment for our entire shelter population while also customizing care to meet each animals unique needs. This holistic approach is only possible through collaboration between Animal Care, Volunteers, and the Animal Experience team, and our AX Specialist plays a key role in making that collaboration possible.

As the Southwest's largest shelter-based trauma hospital, your work will give second chances to pets who are routinely euthanized at other shelters across the country. You will be able to save pets like Little Foot (click here to watch his story).


Our department is small, but mighty! We offer an opportunity to work alongside others with a passion for improvements to the animal welfare world and the innovative ideas to make it happen.


Your schedule will be four 10- hour work days (6:30a-5:30p Sunday- Wednesday); giving you extra time to enjoy life outside of work! Please note, these days are subject to change and are dependent upon our volunteer coverage and the needs of our shelter population.


Investing in our staff is important to us! We want you to learn new skills and grow into the role. We are a large, non-profit organization with growth opportunities across many departments.


  • Competitive salary
  • Medical & dental
  • 401(k)
  • PTO and paid holidays
  • Discount on veterinary services
  • Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!

A DAY IN THE LIFE AT AHS' Animal Experience Department may include:

  1. Cultivating positive volunteer relations.
  2. Coaching people with passion and enthusiasm.
  3. Displaying confidence and skill in the care and handling of both cats and dogs in order to provide them with enriching opportunities.
  4. Maintaining supplies for our advanced enrichment program and communicating ordering needs the Animal Experience Supervisor.
  5. Tracking enrichment progress through data collection, report management, and process evaluation.
  6. Providing both our pets and volunteers with an Excellent Experience Every time.
  7. Being flexible by supporting on other shift times and with other departmental duties as needed.
  8. Interacting with and assisting other departments as needed.
  9. Responding to requests for assistance from any personnel in a prompt and courteous manner.
  10. Ensuring applicable Standards of Care processes are communicated to and met by volunteers.
  11. Performing Animal Care and Experience Specialist duties when shelter needs dictate.
  12. Demonstrating Innovation, Compassion and Excellence.
  13. Supporting the overall mission of Animal Care and Experience by ensuring all AHS animals receive: kindness, compassion, low stress handling, positive interactions, mental stimulation, and physical exercise daily.
  14. Keeping the Animal Experience area tidy.
  15. Other duties as assigned.


  1. Must be able perform all Animal Care and Experience duties efficiently.
  2. High school diploma OR equivalent.
  3. Ability to coordinate and supervise work activities.
  4. Basic knowledge of animals and animal handling
  5. Must possess strong organizational and verbal communication skills.
  6. Must love working with pets and people.
  7. Excellent interpersonal, conflict resolution skills required.
  8. Must be able to operate in a fast paced and at times stressful environment.
  9. Must be able to maintain accurate records. Chameleon experience a plus!
  10. Work well both independently and cooperatively as part of team.

Language Skills: Able to speak, read and write English; Spanish language helpful.

Mathematical Skills: Ability to perform basic mathematical skills.

Computer Skills: Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer; able to learn other software programs as necessary. Proficiency with or able to learn/use Chameleon software (for use with animals in a shelter environment).

Other Skills, Abilities and Qualifications: Regular attendance and the ability to attend functions on off days occasionally. Access to reliable transportation. This position requires the ability to split the work week between different shifts and locations as needed.

Physical Demands: : While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 70 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander. Most time will be spent in a typical air conditioned and heated office environment.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program. Pre-employment background check and drug screening required.

Arizona Humane Society
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