Arizona Humane Society
  • Phoenix, AZ, USA
  • Full Time

Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. (Video)

As of June 14th, 2021, the Arizona Humane Society will require proof of immunization against COVID-19 for all new employees. Exemptions will be allowed for medical or religious reasons.

BILINGUAL CLINIC RECEPTIONIST (Weekends Off)

A MISSION TO HELP PEOPLE AND PETS

Join our mission to help ensure that all pets receive care, no matter their owner's financial status. At our competitive paying, non-profit veterinary clinic, we're on a mission to provide reduced or free grant-funded services to our underserved and underprivileged community who may not otherwise seek care for their pets due to financial barriers. Our clinic receptionists are at the forefront of this mission as they help ensure that pet owners receive timely appointments and resources for their pets while having an excellent experience every time. Our energetic, friendly and self-motivated receptionists are responsible for greeting all customers with a friendly smile, maintaining first and last impressions in the lobby, and managing high-volume calls and appointment scheduling. Strong communication abilities, phone etiquette and excellent customer service skills are a must. A passion for helping people and pets in need is a plus!

WORK-LIFE BALANCE (THREE DAY WEEKENDS!)

By joining our team, your schedule will be four 10-hour workdays with three-day weekends every week, giving you extra time to enjoy life outside of work! Overtime available!

PAWS UP FOR GREAT BENEFITS!

  • Competitive salary
  • Medical & dental
  • 401(k)
  • PTO and paid holidays
  • Continued education, including paid Fear Free certification
  • Discount on veterinary services
  • Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!

A DAY IN THE LIFE

  • Responsible for front office first impressions and building relationships with the clients. Offers an excellent experience every time
  • Answers high-volume medical and scheduling calls in a timely and courteous manner, while also servicing in-person customers
  • Maintains accurate scheduling based on veterinarian schedules and available resources
  • Responds and appropriately handles emergency situations in a calm, professional and effective manner
  • Creates service estimates
  • Manages the clinic cash drawer by accurately processing payments (verifying client ID), maintaining accurate balances during business hours and properly closing the drawer at the end of the business day
  • Accepts medication refill &/or medical records requests from clients, utilizing protocols
  • Sells retail products and dispenses prescription items per veterinarian's instructions
  • Ensures confirmation of next day's appointments
  • Assists with training of new and current employees
  • Maintains online pharmacy order requests in a timely manner
  • Properly discharges hospitalized patients when assistants or technicians cannot perform discharges. Provides client with necessary post-operative or post-hospitalization instructions (both oral and written) and provides the client with all necessary medications
  • Other duties as assigned.

Qualifications

  1. High school diploma plus one year experience in a customer service OR receptionist position. Experience in the veterinary field a plus.
  2. Ability to speak fluently and write in English and Spanish.
  3. Requires above average clerical skills, including legible handwriting, spelling and grammar as well as strong interpersonal and customer service skills.
  4. Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Windows Explorer; able to learn other software programs as necessary.
  5. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute, ratio and percent.

Work Environment / Physical Demands:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 40 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires repetitive motion involving the hands, wrists, elbows and shoulders plus good dexterity for answering phones, writing and data entry. Good hearing and vision are necessary as well as the ability to talk loudly to project over sometimes very noisy animals. The clinic receptionist handles a high volume of telephone calls, customers and animals. He/she will be exposed to large numbers of potentially dangerous, fast-moving animals.

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of the job. There may be occasional wet floors, animal noises, odors, and dander. Most time will be spent in a typical air conditioned and heated office environment.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program. Pre-employment background check required.

Arizona Humane Society
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